ra77's Privacy Policy

1 Introduction

ra77 is a trusted online gaming platform that provides services to users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how ra77 collects your personal information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.

This policy applies to all ra77 services, websites, and related applications. We recommend that you read and understand this policy fully before you begin using the site.

2 What Information We Collect

We may collect the following types of information while you use the ra77 platform:

2.1 Information You Provide Directly

When you open an account or use our services on our platform, the information we receive directly from you includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Details of documents required for identity verification (such as a national identity card number)
• Payment method details for financial transactions (bKash, Nagad, Rocket, Upay, or bank account details)

2.2 Automatically Collected Information

The following information may be collected automatically when you visit our site:

• IP address and browser information
• Device type, operating system, and screen resolution
• Time spent on the site and information about pages visited
• Records of login times and dates
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of deposits, withdrawals, and gaming activity on your account are stored in our systems. This information is used for security, fraud prevention, and service quality improvement.

3 Purpose of Information Use

ra77 uses your personal information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Smoothly managing gaming, betting, and financial transactions.
• Identity Verification: Completing the Know Your Customer (KYC) process and confirming age. Only those aged 21 or above may participate on ra77.
• Ensuring Security: Preventing fraudulent activity, money laundering, and unauthorized account access.
• Customer Support: Properly resolving your complaints and inquiries.
• Marketing & Communications: Sending relevant offers, updates, and important notifications (based on your consent).
• Platform Improvement: Using analytical data to further improve the user experience.

4 Data Storage & Protection

ra77 maintains the highest technical standards to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps your data completely secure during transmission and receipt.

4.1 Data Retention Period

We retain your personal information for as long as your account remains active or as needed to provide services. Even after an account is closed, information necessary to meet legal obligations, resolve disputes, and enforce contractual terms may be retained for a set period.

4.2 Security Measures

• Use of 256-bit SSL encryption technology
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall systems to prevent unauthorized access
• Immediate alerts for suspicious login activity

5 Sharing Information with Third Parties

ra77 does not sell or rent your personal information. However, in certain circumstances, information may be shared with third parties to a limited extent:

5.1 Service Provider Partners

Selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and banking services), technical infrastructure, and customer support may access the necessary information. These parties use the information only to provide specific services and are contractually bound to maintain confidentiality.

5.2 Legal Obligations

In the case of a court order, government directive, or a lawful request from a law enforcement agency, ra77 may be obligated to provide the required information.

6 Cookie Policy

The ra77 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining the basic functionality of the site. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences, language settings, and login status.
• Analytics Cookies: Used to understand which parts of the site are used most, which helps in improving services.

You can control or reject cookies by changing your browser settings. Please note that disabling certain cookies may mean some features of the site may not be available.

7 Your Rights

As a user of ra77, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Object to Processing: The right to object to your information being used for marketing purposes.
• Right to Data Portability: The right to receive your information in a structured and commonly usable format.

If you wish to exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8 Protection of Minors' Information

ra77 strictly prohibits anyone under the age of 21 from opening an account. We do not knowingly collect any personal information from minors. If we become aware that a minor is using our platform, the relevant account will be closed immediately and the collected information will be deleted.

9 International Data Transfers

Due to the nature of ra77's services, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that the relevant countries or organizations maintain appropriate data protection standards.

All third-party service providers (payment gateways, technology partners) that process your information operate under strict data protection agreements.

10 Changes to This Policy

ra77 may update this privacy policy from time to time. For significant changes, we will notify users in a timely manner via notifications. Continued use of the platform after the updated version of the policy is published will be considered consent to the new policy.

You can see when the policy was last changed by looking at the "Last Updated" date mentioned at the top of the page. Please visit this page regularly.

11 Marketing Communications

If you agree to receive promotional emails or messages from ra77, we will inform you about new offers, bonuses, and platform updates. You may opt out of these communications at any time.

To unsubscribe, click the "Unsubscribe" link at the bottom of the email or notify our support team directly. However, important messages related to transactions and your account will continue to be sent.

12 Contact Us

If you have any questions, concerns, or requests related to your information regarding this privacy policy, please contact our support team. ra77's support team provides service 24/7 in both Bengali and English.

This policy was prepared in Bengali and that is the authoritative version. In the event of any dispute, the Bengali version will take precedence.